In this Privacy Policy:

“Golftique”, “we”, “our” and “us” refers to Louise Hogan (ABN 64387928763); and

“Website” means our website at www.golftique.com.au

We will use and store your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy outlines how we collect, use, disclose, manage and handle the personal information you provide to us.

We are committed to protecting your privacy and we will do our best to protect your personal information if you share it with us.

The main reason we collect personal information is to enable us to provide our services.

What is personal information?

This Privacy Policy relates to personal information we gather and hold. Personal information is any information about an individual that identifies the individual, or by which the individual’s identity can be reasonably discovered. Examples are your name, address, credit card details, phone number, golflink number, and email address, as well as videos and photographs of you on our tour(s).

Consent

You are not obliged to disclose to us your personal or sensitive information, but if you don’t provide us with the information we request (for example to confirm your booking and take payment) we won’t be able to provide you with our services.

By engaging us to provide you with our services, you accept this Privacy Policy and expressly consent to our collection, use and disclosure of your personal information, and to us using your information to assist you with your enquiry and to offer you our services.

Will this Privacy Policy change?

We may change our Privacy Policy from time to time in order to comply with legislative updates or in order to reflect any changes that we make in the way that we collect or store personal information.

Personal information we collect and method of collection

You may provide us with your personal information in a number of ways, for example: by completing booking forms and sending them to us; by sending us emails; by calling us; during face-to-face and audio-visual meetings; by completing and returning forms and questionnaires that we send you; by providing us with documents (including your ID documents); and otherwise.

Generally, we will collect, use and hold your personal information for the purposes of:

• providing our services, for example: making bookings on our tours, taking payment for those bookings;

• sending you invoices;

• communicating with you, for example about your upcoming or recent tour; and

• communicating marketing material, for example about upcoming tours you may be interested in. If you do not wish to receive marketing communication from us then please let us know and we will take steps to remove you from our lists.

We may also collect Website activity statistics such as number of visitors, IP addresses, pages visited, time and date of visit and where you accessed our Website from, so that we can make informed decisions relating to improving the Website and the service we deliver. This information is anonymous and doesn’t identify a person.

Cookies

Like many websites, our Website may use “cookies” which store some information on computers accessing the Website.

Cookies may be used by us for a variety of purposes. For example, we may use cookies to recognise a computer which has previously visited the Website and customise the Website according to previous preferences and site behaviour. Cookies may also be used to manage security and store information about the type of browser being used.

If you don’t like cookies, you should be able to configure your computer so that it disables “cookies” or does not accept them.

Third party disclosure

We may disclose personal information to third parties:

• during the course of providing you with our services. Such third parties may include: accommodation provides, golf courses, transfer/transit service providers, restaurants, and others;

• when outsourcing services, such as data storage, debt collection, direct marketing, technology support services and obtaining expert help from consultants to improve our services;

• where required by law, for example in relation to an investigation into bankruptcy, counter-terrorism, fraud, taxation, etc.

Your information will be handled in accordance with the relevant third party’s privacy policy.

Linked Sites

Our Website may direct you to websites operated by third parties (“Linked Sites”). We are not responsible for the content or practices of the Linked Sites or their privacy policies regarding the collection, storage, use and dissemination of your personal information. We encourage you to always read the applicable privacy statement of any Linked Site before using it.

Your information

We take all reasonable steps to:

• ensure that information we collect, use or disclose is accurate, complete, up-to-date and securely stored;

• protect your personal information from misuse, loss and unauthorised access – however we cannot guarantee security.

You have a right to access most of your personal information that we hold. You can do so by writing us at enquiries@golftique.com.au. You can also contact us at that email address to make a complaint concerning privacy, or if you think any of your personal information is inaccurate, incomplete or out of date.

Retention

In some instances we may be required to retain your personal information for up to 7 years after the date your Tour concludes.

Failure to provide information

If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you with our services – for example we will not be able to confirm your spot on one of our Tours.